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I can’t access the digital product or membership site.

You can access your digital copies that you paid for by logging on to https://secure.thetruthaboutvaccines.com/my-account/ with your email, username or user ID and password that you received in your email right after you successfully placed your order. 

Here are a few suggestions to help you.

1. Please make sure your username or user ID and password are typed in correctly. 

2. Please try to access in a different browser. For example, you opened the URL and logged in using Mozilla Firefox, try opening the URL and log in using Google Chrome this time.

3. If no. 1 did not help, see if your computer has flash player installed or is updated. Here's where you can download and install flash player:
http://get.adobe.com/flashplayer/

If these suggestions don't help, please contact support through https://support.thetruthaboutvaccines.com/submit_ticket